To deactivate a member of MyFirst Support, start by logging into your profile. Once you're in, navigate to the "My Member" section. Here, you'll find a comprehensive list of all members associated with your account. Locate the member you wish to deactivate and click on the "Activation" button next to their Change to Admin. This action will change their status, effectively deactivating their membership. It's a straightforward process designed to give you control over your member management with ease. If you encounter any issues, the support team is always available to assist.

Sure! When you click on "Activation," a pop-up window will appear to confirm your decision to deactivate the account. This is a safety measure to ensure that deactivation is intentional. If you are certain about deactivating, simply click "OK." Once confirmed, the user will no longer be able to log in to MyFirst Support. This process helps prevent accidental deactivations and ensures that only authorized actions are taken.

Once you successfully submit a new case, you can save this new case submission template for future use without filling in much information for similar new case submission. This feature will save you time whenever submitting your new case through MyFirst Support. 

After successfully submitting the new case, if you wish to create a new case submission template, just name, and save it. Then, it is done.

Finally, you can use any case template which might be like your new case submission by clicking “Use” as image below:

To manage your team's workload, delegate the SLAs that need to be transferred to specific members. This way, you can ensure that each SLA is handled by someone with the skills and availability to complete it. You can follow the steps to assign a new member to any SLA:

Step 1: Click on “My Member” under your profile (only admin user)

The "My Member" feature is a powerful tool for managing your team and their Service Level Agreements (SLAs). It allows you to add members to your system and assign them specific SLAs, ensuring each team member knows their responsibilities and the standards they need to meet. You can easily track who is assigned to which SLA, making it simpler to manage workloads and ensure compliance with service standards. Additionally, the feature provides a comprehensive list of all members you have added, giving you a clear overview of your team and their assigned tasks. This functionality helps streamline case creation and management, improving overall efficiency and accountability within your organization.

Step 2: Click on “+Member.”

To create new members, simply click on the "+ Member" button. This action will open a form where you can input the necessary details for each member. The great thing about this feature is that there is no limit to the number of members you can create. This flexibility allows you to manage and expand your member list as needed, ensuring that you can accommodate any number of participants or users. Whether you're managing a small group or a large organization, this feature makes it easy to keep track of everyone.

Step 3: Fill in the needed information and click "Create."

When creating a new member profile, it's essential to provide all the required information. This typically includes personal details such as name, contact information, and any other specific data requested by the form.