Encountering an "Invalid login attempt" error when trying to log into MyFirst Support can be frustrating. Here are some steps to help resolve this issue:

1. Check Credentials: Ensure that you are entering the correct email and password. Sometimes, a simple typo can cause login errors.
2. Reset Password: If you have forgotten your password, use the "Forgot Password" link to reset it. Follow the instructions sent to your email to create a new password.
3. Clear Browser Cache: Sometimes, cached data can interfere with the login process. Clear your browser's cache and cookies, then try logging in again.
4. Check Account Status: Ensure that your account is not locked or disabled. Contact MyFirst Support if you suspect this might be the case.
5. Update Browser: Make sure you are using an up-to-date browser. Older versions may have compatibility issues with the login system.
6. 6. Network Issues: Ensure that your internet connection is stable. Sometimes, network issues can cause login attempts to fail.

Refresh your browser and try logging in again!

If these steps do not resolve the issue, contacting MyFirst Support directly for further assistance is recommended. They can provide more specific guidance based on your account and system configuration.

In the previous version of MyFirst Support FC Teams, there was member creation. However, this feature has been updated.

Now, you need to have an admin SLA account to create and manage members. An admin SLA can create unlimited members and assign them different SLAs.

Technical Support

• Hotline: (+855) 12 914 000 / (+855) 70 914 000
• Phone: (+855) 23 961 111
• Email: [email protected]

Related Topic: How to Create a New Member in MyFirst Support?

If you are trying to log in to the new version of MyFirst Support and you get an error message saying, "Invalid Email", don't worry. This is a common issue that can be easily resolved. Here are some possible reasons why you are getting this error and how to fix them:

•  Your admin SLA has not created you as a member yet

 If you are a new user of MyFirst Support, you need to wait for your admin SLA to create your account and assign you a role. You can contact your admin SLA and ask them to do this for you as soon as possible.

1.  Your Super Admin​ (First Cambodia) has not created you as an admin SLA yet: If you are an admin SLA of MyFirst Support, you need to have a Super Admin (First Cambodia) create your account and permit you to manage other users. You can contact your Super Admin and ask them to do this for you as soon as possible.
2.  Your SLA has expired: If you are an existing user of MyFirst Support, you need to renew your SLA before you can access the new version. You can check your SLA status and expiration date on MY SLA Page. You can also contact us, and we will help you renew your SLA.

If none of these reasons apply to you, or if you have tried the solutions above and still cannot log in, please contact us for further assistance. We are always happy to help you with any issues or questions you may have regarded MyFirst Support. You can reach us through the following channels:

• Hotline: (+855) 12 914 000 / (+855) 70 914 000
• Phone: (+855) 23 961 111
• Email: [email protected]

 Thank you for choosing MyFirst Support as your trusted partner in providing quality customer service. We hope you enjoy the new version and its features.

Relate Topic: How to Create a New Member in MyFirst Support?

If you have forgotten your password for MyFirst Support, don't worry. You can still sign in to your account by following these simple steps:

• Go to the MyFirst Support website and click on the "Sign in" button at the top right corner.
• On the sign-in page, click on the "Forgot password?" link below the password field.

• Enter the email address that you used to register for MyFirst Support and click on the "Send reset link" button.

• Check your email inbox for a message from MyFirst Support with a link to reset your password. If you don't see it, check your spam or junk folder.
• Click on the link in the email and follow the instructions to create a new password for your account.

1. Once you have created a new password, go back to the sign-in page and enter your email and new password to access your account.

That's it! You have successfully signed in to MyFirst Support with your new password. If you have any questions or issues, please contact our customer service team at [email protected]. We are always happy to help you.